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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to push the Help button, which is present on each and every page. A pop-up menu will open. It contains in-depth information about all the actions that you can carry out on the page in question. Each context menu shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a vast range of how-to video clips illustrating how to use our web hosting Control Panel. They're shot for those of you who would like to see how things are being done instead of just reading articles. In this way, anyone can quickly get to know our Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't find the answer you need, have a glance at our comprehensive FAQ database, which contains questions asked by actual users and offers real solutions. We constantly update our Frequently Asked Questions section with new Q&A's in order to encompass all the innovations and new additions to our platform.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions database either, we have a excellent team of customer support engineers available 24/7/365 and eager to help you with any problem. Each trouble ticket you send will be replied to within one hour (the average ticket response time being only 20 minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 298837

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com