Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user assistance team is trained to fairly quickly deal with all of our shared packages clients’ requests and advice questions. Via our ticketing system, you’ll be able to share your inquiry and a support team representative will most likely get back to you within maximum one hour. In fact, practice has proved that the usual answer time period is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • You’re able to email us 24x7x365 with any issue you might have in connection with Besafe1st Hosting’s services. We’ve got qualified professionals working at all times to provide you with help whenever required. Feel free to use the ticketing system or post an email whenever you want, or pick–up the phone or use the live chat during working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • We have integrated a substantial information base into the Control Panel to help you get useful step by step guidance any time. Each part of the Control Panel possesses its own contextual support area having a list of how–to content articles. We have also organized instructional videos to ensure that you get a superior visual representation of the way in which to perform any given process.