Customer Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We offer a sixty–minute response time guarantee for each trouble ticket or email that you send to our help desk support staff. We’ll quickly reply to all the typical inquiries and forward the case to our sysadmins in case further assistance is required. If you make use of the Admin Services package, we’ll complete any of the included tasks at a time that has been agreed upon beforehand.
A Top–Class Tech Support Service
Should you require help with our Control Panel or with any of the apps that we have preinstalled on the dedicated web hosting server for you, don’t hesitate to reach our client support staff at any time via the ticketing system. Also, in case you need help administering your dedicated web hosting server, you can make use of our Admin Services package, which includes weekly Operating System updates, troubleshooting and software installation services, server monitoring and restarting services, backup space, etcetera.
An Intuitive Help Section
We have provided our Control Panel with an extensive knowledge base, which offers elaborate explanations of all its features and functions. Plus, we have filmed detailed video tutorials that will further instruct you how to perform a given task or resolve a frequently experienced issue. The educational articles and the tutorial video clips are easily reachable from each Control Panel section through the Videos and Help buttons in the top right corner.