Support

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The access to the customer and tech support that a shared hosting company provides can tell you a lot about the services which they provide too. When you're allowed to use only e-mail messages and tickets, you have almost certainly found a reseller not the hosting supplier. When this is the case, you may have to wait for a few days to have an issue resolved since the reseller may not be checking their communication on a regular basis or they may need to get hold of the real website hosting company for further assistance. If the provider offers you several means of communication with quick response time available at any time, they are most likely the top provider, not a reseller. Therefore you will enjoy well-timed assistance and top-notch support as they'll have instant access to the servers where your account is. Whatever the trouble - sales or technical, it's always much better to communicate with your website hosting company directly using your preferred way of communication.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of getting assistance without delay, that's why our shared hosting services come with 24/7 technical support along with several ways of communication. In case you do not have an account yet, you can give us a call or use our live chat and talk to a live representative, so as to find out about our services or check if our servers meet the system requirements for your sites. Thus, you won't end up buying a service that you cannot use effectively. If you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires further analysis. In contrast to the majority of suppliers out there, we respond to all of the tickets within an hour, so you won't need to wait for an entire day. Our support services are available round-the-clock, even during official holidays.

24/7 Customer Support in VPS Hosting

In case you purchase a virtual private server from our company, you'll be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, you'll find several local telephone numbers in the USA, Great Britain and Australia plus a live chat service. If you're an active customer and you need help with a technical issue which requires longer time to analyze or resolve, you can open a ticket from your billing account or you will be able to send an email message and we will take care of the problem and send you an answer within one hour. The response time is guaranteed 24/7, including holidays and weekends, yet for most issues it takes less than 30 mins to receive support. Our support service covers your VPS and all the pre-installed software it features, so in case you'd like to have help with third-party apps, you will be able to check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to have timely support in general, let alone when you manage a whole server, that's why each dedicated server that we offer includes 24/7 support with 1-hour answer time warranty regardless of the issue. This service is free of cost for any type of problems with the server or the software that was installed from our administrators through the setup, so you're able to get in touch with us as many times as you need, even during holidays. You could either open a trouble ticket from your billing section or you could send an e-mail message, and the actual answer time for either rarely surpasses thirty minutes since we have administrators available 24x7x365. In case you want general information about our servers or you have some billing question/issue, you may also call one of the local telephone numbers we have on as many as 3 different continents or you could use our live chat service and consult with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you'll be able to add to your server plan through your billing Control Panel.