Although this isn't the most importantaspect for you to identify a dependable shared hosting company from a bad one and a reseller from an actual supplier, having the option to call and speak with a live person is a sign that you aren't dealing with a one-person company and that you'll be able to reach someone whenever you need help. The phone support for web hosting services may range from general to expert, therefore the issues which can be resolved with a phone call differ depending on the particular supplier. Generally, these issues are more basic and include billing or first level technical issues as more difficult tasks usually need a support ticket where both you and the system administrators can track what's going on with a specific situation. However, being able to call your service provider will save you a lot of time and efforts for the countless small issues which will eventually appear at the time you manage your web hosting account.
Phone Support in Shared Hosting
As we have live phone support 14 hrs daily, you are able to contact us and talk with our customer support agents to find out more about all of the shared packages that we provide and ensure that our servers match the system requirements for your web sites prior to buying anything. For your convenience, we now have phone numbers on three continents so you will be able to call the one closer to you - in the United States of America, the United Kingdom or Australia. If you are already an existing customer, you will be able to call us about general and billing issues, or even about some technical ones. In case the situation is strictly technical or it can take more time to investigate, you will have to employ our ticketing system, that will allow both you and our technical support team to keep track of the info provided by either side.