If you’re a website owner, a problem can always emerge and it doesn’t automatically have to be connected to the hosting service. For example, something could go wrong when you bring an Internet app up to date or some important data could be edited or erased by mistake. Regardless of what the essence of the problem is, you will have to contact the respective customer support team and ask them to restore a backup or to assist you in dealing with the problem that you’re experiencing. How timely they’ll do it will determine the interval of time that your sites will be unavailable. For particular websites such as community web portals or online shopping portals, a regular outage too often means lost clients and cash. With this in mind, it’s rather important that you use the services of a company that provides not only a very good help desk service, but also a timely one.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from our company, you can just forget about waiting around for hours and hours on end, or even a whole day, to get a reply to an e-mail or a ticket. No matter when you get in touch with us, we’ll respond to you within 1 hour max with any technical and sales questions that you might have. In fact, our actual reply time hardly ever surpasses twenty to thirty minutes. Since we are on duty around the clock, you’ll always get assistance in a well-timed fashion and we understand precisely how critical that is in the electronic world. Soon after you contact us, we’ll respond to your enquiries. If you come across any technical problem, we will solve it for you, or we will supply you with all the necessary information if there is something that you need to do on your end.