Live Chat Support

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A live chat is one of the ways of communication supplied by some web hosting suppliers as part of their support service. Depending on the provider, the chat is used for pre-sales, billing and/or tech assistance. This way of communication is faster as compared to a support ticket and it will make it much less likely to misspell or misunderstand something as compared to a call with a representative. In addition, if the issue that you experience needs some time to be investigated and taken care of, you're able to do something else at the same time rather than just waiting, as you'd have to do when you call. You can also employ a live chat assistance service for free as long as you have world wide web access even when your web hosting provider is situated in a different country and they don't have a local phone number that you can call.

Live Chat Support in Shared Hosting

As we acknowledge the fact that a great number of troubles are usually resolved if you speak to a live person, we offer a live chat service for all our potential and current customers. Our chat is online every day and our customer care agents can assist you with a number of questions and issues. If you are not our customer yet, you can find out more about our shared hosting plans and the hosting environment in general to be certain that your web sites will function properly on our servers. In case you already have an account and you have some questions or you encounter any kind of issues with some of our services, you will be able to join us on our live chat and we can provide the needed details or assist you to troubleshoot the problem. You'll need to open a trouble ticket for specific issues that require longer time or the help of a sysadmin, still for numerous standard issues you'll receive help on the spot.