There are several ways in which you can contact the web hosting company whose services you’re using, but the one that you will invariably find no matter which company you opt for is a trouble ticket system. It’s the least complicated form of communication for many reasons. In the event that no technical support staff representative is available at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will invariably be received. Moreover, you can copy ‘n’ paste extensive bits of information without worrying about typing errors, and in case a given problem needs more time to be fixed or a number of replies must be exchanged, all the info will be in the exact same location, so either party can always follow the steps taken by the other one. The downside of using tickets to contact your hosting provider is that they’re usually separate from the web hosting platform, which means that if you have to supply info or to follow directions, you’ll have to use no less than 2 different systems and this number can rise in case you wish to manage a number of domain names. Moreover, a lot of hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst awaiting a response.
Integrated Ticketing System in Shared Hosting
Our shared packages come with an integrated ticketing system, which is included in our custom-created Hepsia Control Panel. Unlike other comparable tools, Hepsia allows you to manage everything related to the hosting service itself in one location – payments, files, e-mails, tickets, etc., eliminating the necessity to go through different systems. If you have any technical or pre-sales questions or any difficulties, you can send a ticket with a couple of clicks of the mouse without having to leave your hosting Control Panel. In the meantime, you can pick a category and our system will present you with a variety of educative articles, which will provide you with additional info and which may help you fix any given issue even before you actually send a ticket. We guarantee a support ticket response time of maximum 60 minutes, even if it’s a weekend or a national holiday.