Integrated Ticketing System in Shared Hosting
Our shared packages come with an integrated ticketing system, which is included in our custom-created Hepsia Control Panel. Unlike other comparable tools, Hepsia allows you to manage everything related to the hosting service itself in one location – payments, files, e-mails, tickets, etc., eliminating the necessity to go through different systems. If you have any technical or pre-sales questions or any difficulties, you can send a ticket with a couple of clicks of the mouse without having to leave your hosting Control Panel. In the meantime, you can pick a category and our system will present you with a variety of educative articles, which will provide you with additional info and which may help you fix any given issue even before you actually send a ticket. We guarantee a support ticket response time of maximum 60 minutes, even if it’s a weekend or a national holiday.